PERSONALISED SONG & PROMOTIONS PRIVACY NOTICE
Last updated: 10 August 2026
ABOUT THIS NOTICE
This notice explains how Sonawave Music handles personal information submitted for personalised-song orders, customer enquiries, promotions and prize draws.
It supplements our general Privacy Policy, available in the footer of sonawavemusic.com. The general policy explains how Shopify handles website visits, checkout information, cookies and related store services.
WHO IS RESPONSIBLE FOR YOUR INFORMATION?
Sonawave Music is operated by Zsolt Lakatos in the United Kingdom.
For data-protection questions or requests, contact:
Email: hello@sonawavemusic.com
Website: sonawavemusic.com
Sonawave Music is the data controller for personal information used to create and deliver personalised songs.
INFORMATION WE MAY COLLECT
When you order a personalised song, we may collect:
• your name and email address;
• order, payment and package information;
• the recipient’s first name and pronunciation;
• the occasion, preferred music style, vocal preference and mood;
• memories, personality details, hobbies, family information, nicknames or messages you choose to provide;
• information about anything you would like us to include or avoid;
• correspondence, revision requests and customer-service messages; and
• technical and website information described in our general Privacy Policy.
For promotions or prize draws, we may collect your name, email address, social-media username, entry information, age or eligibility confirmation, and any information needed to contact and verify a winner.
INFORMATION ABOUT ANOTHER PERSON
Personalised songs are often purchased as gifts. This means you may provide information about a recipient who did not place the order.
You must have permission or another appropriate reason to provide that information. Please share this notice with the recipient when appropriate. If the recipient is under 18, you must be their parent or legal guardian, or have permission from their parent or legal guardian.
Please provide only information that is genuinely needed to create the song.
SENSITIVE AND PRIVATE INFORMATION
We do not ask for medical information, financial information, passwords, identification documents, religious or political beliefs, sexual information, or other highly sensitive personal information.
Please do not include unnecessary sensitive information in your song request. If sensitive information is submitted accidentally, we may remove it, avoid using it or contact you for clarification.
Never submit another person’s private information if you do not have permission or a lawful reason to provide it.
HOW WE USE PERSONAL INFORMATION
We may use personal information to:
• process and manage your order;
• create, review, revise and deliver your personalised song;
• pronounce the recipient’s name correctly;
• communicate with you about your order;
• provide customer support and respond to enquiries;
• prevent fraud, misuse or security problems;
• maintain necessary payment, tax and accounting records;
• operate promotions and select or contact winners;
• comply with legal obligations; and
• send marketing only where you have made a valid marketing choice or where otherwise permitted by law.
We do not use private customer stories to create public NameSongDaily content, advertising, portfolio examples or social-media posts without separate permission.
We do not make decisions about customers solely through automated processing that produces legal or similarly significant effects.
OUR LAWFUL REASONS FOR USING INFORMATION
Depending on the situation, we rely on:
• Contract — to process your order and create, revise and deliver the service you purchased.
• Legal obligation — to keep required financial, tax and business records and comply with the law.
• Legitimate interests — to provide customer service, protect the business, prevent fraud and operate low-risk business activities that customers would reasonably expect.
• Consent — where required for optional marketing, public use of a song or story, or another optional purpose. You may withdraw consent at any time.
• Promotion administration — to operate a prize draw or promotion according to its published rules.
Withdrawing marketing consent does not affect your personalised-song order.
AI-ASSISTED AND CREATIVE PRODUCTION TOOLS
Sonawave Music uses personal creative direction and may use selected AI-assisted and digital production tools to help create music, lyrics, audio, artwork or lyric videos.
Depending on the order, these services may include Suno, OpenAI, Canva, CapCut and other carefully selected creative or technical providers.
We follow a data-minimisation approach. We do not intentionally provide these production tools with your payment information, postal address, complete customer profile or full order form.
Only the minimum production information needed is used. This may include:
• the recipient’s first name;
• pronunciation guidance;
• selected non-sensitive story details;
• music or vocal preferences; and
• edited lyrics or creative instructions.
Sonawave Music personally reviews and directs the final creative work.
SERVICE PROVIDERS
We may use trusted service providers to operate the business, including:
• Shopify — website hosting, order processing, checkout, customer records, security and payments;
• payment providers made available through Shopify;
• Microsoft — Sonawave email and customer communication;
• Google Drive — secure file storage and digital delivery;
• Suno and selected AI or creative production providers — limited production assistance; and
• professional advisers, regulators or authorities where legally required.
These providers may process information only for their relevant service and under their own contractual and privacy obligations.
We do not sell or rent personal song stories. General website and Shopify data practices are explained in our main Privacy Policy.
INTERNATIONAL PROCESSING
Some service providers may process information outside the United Kingdom.
Where UK data-protection law requires it, information is transferred using recognised safeguards, such as UK adequacy regulations or approved contractual protections. More information about Shopify’s international processing is available in our general Privacy Policy.
HOW LONG WE KEEP INFORMATION
We normally apply the following retention periods:
• personal stories, pronunciation notes, prompts, drafts and working production files — up to 12 months after final delivery;
• final song files and Google Drive delivery folders — up to 12 months after final delivery;
• ordinary customer-service emails — normally up to 2 years;
• payment, transaction, tax and accounting records — up to 6 years, or longer if legally required;
• unsuccessful promotion or prize-draw entries — normally deleted within 3 months after the winner is confirmed; and
• marketing information — until you unsubscribe, withdraw consent or the information is no longer needed.
Information may be kept longer where reasonably necessary for an active complaint, legal claim, fraud investigation or legal obligation.
Where possible, information that is no longer needed is deleted or anonymised.
FILE DELIVERY AND SECURITY
Song files may be delivered through Google Drive or another secure digital-delivery service.
We use reasonable technical and organisational measures to protect personal information, including restricted account access, password protection and limiting information shared with production tools.
Customers should download and safely store their completed files before the delivery link expires. No online storage or transmission method can be guaranteed to be completely secure.
MARKETING
Placing an order does not automatically subscribe you to marketing.
We will send promotional emails only when we have an appropriate legal basis. You may unsubscribe using the link in a marketing message or by emailing hello@sonawavemusic.com.
Service messages about an existing order are not marketing and may still be sent when necessary to complete the order.
PROMOTIONS AND PRIZE DRAWS
Each promotion or prize draw may have separate rules explaining eligibility, closing dates, prizes and winner selection.
Unless the specific rules say otherwise, entrants must be 18 or over.
Promotion information is used to administer the promotion, verify eligibility, contact the winner, prevent fraud and meet legal obligations. Entry into a promotion does not automatically provide consent for unrelated marketing.
YOUR DATA-PROTECTION RIGHTS
Depending on the circumstances, you may have the right to:
• request access to your personal information;
• ask us to correct inaccurate information;
• request deletion of information;
• ask us to restrict how information is used;
• object to certain uses of information;
• request transfer of information you provided; and
• withdraw consent where processing is based on consent.
Some rights are subject to legal limitations. For example, we may need to retain certain transaction information for tax or legal purposes.
To make a request, email hello@sonawavemusic.com. We may need to verify your identity before responding.
COMPLAINTS
Please contact us first so we can try to resolve your concern.
You also have the right to complain to the UK Information Commissioner’s Office:
Website: ico.org.uk
Telephone: 0303 123 1113
CHANGES TO THIS NOTICE
We may update this notice when our services, production tools or legal obligations change. The latest version will be published on sonawavemusic.com with an updated date.